the Good Garage Guide

Your Independent Guide to the Motor Industry

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The Good Garage Guide Code of Practice

  • When you drop off your vehicle our staff

    • Will deal with you in a courteous manner
    • Will know customer service standards and code of practice
    • Will agree work to be carried out
    • Will inform you if certain types of payment are charged or not accepted
  • When your vehicle is in our care we will

    • Give clear details of repair options and costs
    • Give written quotes (including VAT) when requested
    • Explain any diagnostic work and get your agreement for work
    • Use approved products that remove contamination
  • When you collect your vehicle we will

    • Make parts replaced during service or repair available for inspection
    • Provide a service check list of work carried out
  • Our after sales will

    • Give customers the opportunity to leave feedback
    • Deal with any complaints in a fair manner

Want more information? Whether you're a car or garage owner head over to our contact page to get in touch