Empire Garage Quality Statement: The following statement has been produced and issued to all staff members as a constant reminder of our commitment towards customer service and satisfaction. In order to achieve this we have established an in house Quality Assurance System throughout the company. We are committed to the full and effective working of the system and everyone in the company is responsible for ensuring that all relevant procedures and instructions are adhered to in the execution of their job. Empire Garage is committed to offering consistently good quality products and services in pursuit of customer satisfaction.
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Although I don't live in Birmingham anymore, I always use Empire Garage. The service is second to none and I always find the staff friendly and accommodating.
I have used this garage in the past and always found them to be excellent. On one occasion i had to take my vehicle back with a recurring fault after it had been seen previously by empire. They immediately took it in, didn't quibble and sorted the problem, and cleaned the car with no charge. It doesn't get better than this. They may not be the cheapest, but the work quality is always good the courtesy is always good and you can trust them to be honest.